Terms & Conditions

1. BOOKINGS

1.1. All bookings should be addressed to UAB NORLENDA, Mokyklos g. 7, LT– 15174 Vilniaus raj, Nemenčinė. E–mail: incoming@norlendatrip.lt

1.2. Bookings, cancellations and changes should be made in written form.

1.3. Booking for individual travelers (FIT) should include the following information: city, hotel, name of client, category of rooms, dates of arrival and departure and other requested services.

1.4. Booking for groups should include the following information: city, hotel, standard of accommodation, number of tourists, dates of stay, itinerary, means of transportation, time of arrival and departure.

1.5. Individual booking will be confirmed on the same day or within 24 hours.

1.6. Group booking will be confirmed within 3 days.

2. CANCELLATIONS

2.1. For cancellations made on guaranteed departure tours:
42+ days prior to arrival a cancellation fee of 30% of the total tour costs is charged.
41 – 28 days prior to arrival a cancellation fee of 50% of the total tour costs is charged.
27 – 22 days prior to arrival a cancellation fee of 75% of the total tour costs is charged.
Cancellation later than 21 days prior to arrival and “no-show” a cancellation fee of 100% of the total tour costs is charged.

2.2. For cancellations made on individual tailor made tours and private group tours:
42+ days prior to arrival a cancellation fee of 20% of the total tour costs is charged.
41 – 23 days prior to arrival a cancellation fee of 50% of the total tour costs is charged.
22 – 16 days prior to arrival a cancellation fee of 70% of the total tour costs is charged.
15 – 9 days prior to arrival a cancellation fee of 90% of the total tour costs is charged.
Cancellation later than 8 days prior to arrival and “no-show” a cancellation fee of 100% of the total tour costs is charged.
Special conditions may apply.

2.3. The cancellation terms are valid for office work days (excluding weekends and public holidays).

2.4. Reduction of the group no more than 10% is possible no later than 21 day before departure without any charge. In case of cancellation of more than 10% of the group the fee will be as in p. 2.2. Enlarging of the group depends on possibilities of the hotels and would be under discussion in each case.

2.5. For some hotels the cancellation and reduction terms could be notified specifically.

2.6. Opera, theatre, concert and other tickets for cultural events once confirmed are non–refundable.

2.7. All cancellations have to be made in written form and require UAB NORLENDA written cancellation confirmation.

3. PRICES

3.1. All prices are quoted in EURO. All rates are net and without commission.

3.2. All prices are subject to alterations due to reasons beyond UAB NORLENDA control.

3.3. Prices do not include transportation to or from destination, insurance, telephone calls, room service and other personal expenses.

4. LIABILITY

4.1. UAB NORLENDA bears no responsibility for additional expenses caused by weather, sickness, strikes, interference of third party, accidents or other force majeure.

4.2. UAB Norlenda shall not be liable whatsoever for any consequences that may arise out of your failure or negligence to obtain such insurance.

4.3. Your flights to your destination are bound by the Terms and Conditions of your airline. UAB Norlenda cannot be held responsible for any losses financial or otherwise due to late flights or lost baggage including missing any part of your scheduled activities.

5. REGISTRATION & PAYMENT

5.1. For all guaranteed departure tours reservations the following rules apply:
30% pre-payment for all ordered tours is required at the moment of booking.
If 30% pre-payment is not received 5 working days after the guaranteed departure booking confirmation was sent – the reservation is cancelled automatically.
The rest 70% of grand total amount (including all optional services) must be paid 6 weeks (42 days) before tour start day.

5.2. For all individual tailor made tours and private group tours reservations the following rules apply:
20% pre-payment for all ordered tours is required at the moment of booking.
If 20% pre-payment is not received 5 working days after the tour booking confirmation was sent – the reservation is cancelled automatically.
The rest 80% of grand total amount must be paid 6 weeks (42 days) before tour start day. Special conditions may apply.

5.3. UAB Norlenda requires a deposit in order to confirm your booking. This is used to safeguard your reservation. You must pay the outstanding balance at least 6 weeks before your date of arrival. If you fail to pay on time UAB Norlenda reserves the right to treat the booking, as cancelled and appropriate cancellation charges will be applied.
If you book 6 weeks or less before departure you must pay in full for your booking immediately.

5.4. All charges for the bank services (payer’s as well as beneficiary’s) are to be fully paid by the payer.

5.5. Payment should be settled in EURO.

5.6. We support alternative payment methods – VISA, MasterCard. Unfortunately, we do not accept American Express credit card. In some cases we accept cash and bank wire.